GravityZone Troubleshoot - Advanced EDR logs from the endpoint
Please provide a new set of Advanced EDR logs from the endpoint, with reproduction of the behavior, after the sources and ports and whitelisted, for analysis:
- Open
CMD with
Administrator privileges and run:
-
cd C:\Program Files\Bitdefender\Endpoint Security- Run:-
product.console.exe /c Support.StartSession scenario=edr outputPath=C:\Windows\temp- After the log gathering session is started, make sure to
generate an incident event on the endpoint and check if it was also registered within GravityZone. Provide a
Screenshot of the time it reached GravityZone.
- Run:-
product.console.exe /c Support.EndSession (
this will stop the logging process and dump the log in the provided path)
The logs and files can be upload
here. (Upload files as archive -
Zip)