GravityZone Troubleshoot - PRODUCT GENERAL ISSUES (high verbosity Logging) GENERIC

GravityZone Troubleshoot - PRODUCT GENERAL ISSUES (high verbosity Logging) GENERIC

1. Open a CMD prompt with administrative privileges and type (or copy&paste) the following commands:

•      cd C:\Program Files\Bitdefender\Endpoint Security
•      product.console.exe /c Support.StartSession scenario=generic
•      Leave the logging enabled for 20-30 minutes
•      product.console.exe /c Support.EndSession

You may upload the logs here: https://upload.bitdefender.net/

    • Related Articles

    • GravityZone Troubleshoot - Advanced EDR logs from the endpoint

      Please provide a new set of Advanced EDR logs from the endpoint, with reproduction of the behavior, after the sources and ports and whitelisted, for analysis: - Open CMD with Administrator privileges and run: - cd C:\Program ...

    • GravityZone Troubleshoot - Verbose Device Control Logs

      To properly investigate the issue they require a set of Verbose Device Control Logs gathered while the issue is being reproduced (insert devices and remove them a few times) as well as the device names / IDs for the devices that are allowed in spite ...

    • Product Feature Request | Bitdefender GravityZone | For Customer Draft

      Dear Customer, Hope you are doing well! To enable acceptance and review of the feature request by the Bitdefender Development team, the following details are required. We request you to please provide the same so we can proceed with sharing this with ...

    • Product Feature Request | Bitdefender GravityZone | For OEM Draft

      Dear Team, Hope you are doing well! We would like to share a feature request received from a potential customer “CUSTOMER COMPANY” is currently having "Bitdefender Subscription" or "Evaluating the solution" (If the customer is in POC faze). The ...

    • Completed - Gravityzone Product Implementation (Cloud)

      Hello Sir, Thank you for your valuable time. Today we have completed the Bitdefender GravityZone (cloud) implementation successfully, we performed the below activity in the session: Activation done. Created a new package and guided how to send the ...