Dear Customer,
We have received an update from the Netwrix Product Team regarding the ongoing issue.
They have requested logs from the
Windows and Mac system while reproducing the issue. Kindly follow the steps below to collect the required logs.
For WINDOWS Instructions:
- Open the Command Prompt as an administrator.
- Navigate to the root of your C: drive.
Create the following log files in the root of the C: drive:
eppclient.logeppsslsplit.log
- Restart the Endpoint Protector process as an admin using Services.msc.
- After completing these steps, reproduce the issue while debugging logs are active. Log information will be captured in the created files.
- Kindly compress them into a single archive file and share the log files with us for further investigation.
Instructions to perform on MAC:
1. In Terminal Navigate to the log directory:
cd /var/log
2. Create the required log files:
sudo touch eppclient.log
sudo touch eppsslsplit.log
3. Restart the EPP client daemon:
sudo launchctl unload /Library/LaunchDaemons/com.cososys.eppclient.launchdaemon.plist
sudo launchctl load /Library/LaunchDaemons/com.cososys.eppclient.launchdaemon.plist
4. After completing the above steps, please update the policy and reproduce the issue. Once the issue is reproduced, collect the following files.
5. Run the below commands in Terminal to copy the files to the Desktop:
cp /private/var/log/eppclient.log ~/Desktop
cp /private/var/log/eppsslsplit.log ~/Desktop
cp /etc/epp/discovery.db ~/Desktop
cp /etc/epp/reprovision.db ~/Desktop
cp /etc/epp/rights.s3db ~/Desktop
cp /etc/epp/netdlp/netdlp_settings.json ~/Desktop
Once all files are copied to the Desktop, kindly compress them into a single archive file and share with us.
Once we received them, we will forward to the Netwrix team for further analysis.