Hello Team,
Thank you for your response.
As discussed, we connected with you and confirmed that there is a requirement to move all managed endpoints from one cloud console to another existing cloud console. We also confirmed that the additional license seats has already been procured and is available in the destination cloud console where the agents need to be migrated.
Kindly confirm the above understanding over email. If this sounds correct, please review the details below and share the requested information so we can proceed further.
You can obtain the installer.xml file by following the steps below:
Network → Packages → Select the installation package → Download → Select “Windows Full Kit” → Unarchive the package. The installer.xml file will be available within the extracted files.
Additionally, please share the following details:
Migration Details:
Reason for migration
Source Company:
Company ID:
Company Name:
Destination Company:
Company ID:
Company Name:
Technical Information:
installer.xml from the destination (new) company
Number of endpoints to be migrated
Operating systems present in the environment
OS-Specific Requirements:
macOS: A full set of logs from an endpoint currently installed in the source company/appliance, along with the installer.xml from the destination company
Linux: Migration is supported only via manual reinstallation
You may upload the required files using the following link: https://upload.bitdefender.net/
Once uploaded, please share the Upload ID with us for further processing.
Let us know in case any question or queries regarding the same. We look forward to your reply.