Proxy Configuration Steps for Incident Server Communication Issue
Hello Team,
If the issue is related to the incident server and the agent is showing an error message, and if you have a Relay configured, please note that the Relay configuration does not apply directly to this communication. In this case, kindly configure the Proxy settings as mentioned below:
- Go to the Policies section in the GravityZone Console and open the policy applied to the affected endpoints.
- Navigate to:
Agent > Settings > Proxy Configuration - Enter the IP Address of the Relay.
- Enter port 7076.
- Make sure to remove “username” from the Username field.
- Then go to:
Agent > Communication > Communication between endpoints and Relays or Gravity Zone - Select the option:
“Use the proxy defined in Agent > Settings”
After completing the changes, click on Save to apply the configuration and send the updated policy to the endpoints.
Related Articles
Check Bitdefender GravityZone Endpoint's Communication Server Address
Hello Team, Follow the steps below to check the Bitdefender GravityZone Endpoint's Communication Server Address (EPAG): Run CMD as Administrator Navigate to the EPAG folder by typing the following command: cd C:\Program Files\Bitdefender\Endpoint ...Fix Bitdefender Communication Failure: ‘Communication with Bitdefender App Service Failed to be Initiated
Some users have reported an issue where the Bitdefender interface fails to launch, displaying the error: “Communication failure. Communication with Bitdefender App Service failed to be initiated.” Additionally, reinstalling Bitdefender stalls at ...Troubleshooting "Connection to the Cloud Server Could Not Be Established" Error on Bitdefender Agent (On-Premises)
Reported Concern: Error indicating "Connection to the cloud server could not be established" on the Bitdefender agent. Observation: When the Bitdefender agent fails to connect to the cloud server, consider the following checks: 1. Network Firewall ...Update Issue: An error message appears, indicating an 'invalid certificate' with error code '1105'
Reported Issue: All endpoints are not updating, and an error message appears, indicating an "invalid certificate" with error code "1105." However, the systems are communicating properly through the relay server as well as the cloud server. Please ...Relay Server Requirements
Hello Team, Please find the minimum requirements for setting up the Bitdefender Relay Server: Supported OS: Linux, Windows 10, Windows 11, Server 2012/2016/2019 RAM Memory: 4 GB Hard Disk Free Space: 40 GB Internet Access: Unrestricted Internet ...